MyWonder Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the MyWonder website, mobile applications, software, hardware devices, audio content, interactive experiences, companion applications and related services (collectively, the “Services”) provided by MyWonder Technologies Private Limited and its affiliates (“MyWonder”, “Wonder”, “Company”, “we”, “our”, or “us”).

By accessing, purchasing, activating, installing, using, or otherwise interacting with the Services, you (“Parent”, “Guardian”, “User”, “you”, or “your”) agree to these Terms.

If you do not agree to these Terms, please do not access or use the Services.

1. Eligibility and Acceptance

1.1 The Services are intended for use by parents or legal guardians who are at least 18 years old.

1.2 Children may only access the Services under the supervision and consent of a parent or legal guardian.

1.3 By using the Services, you represent and warrant that:

• You are legally competent to enter into a binding agreement;
• You are the parent or legal guardian of the child using the Services;
• You have authority to provide consent on behalf of your child;
• All information provided to the Company is accurate and complete.

1.4 If you are using the Services on behalf of an organization, school, institution or family account, you represent that you have authority to bind such entity to these Terms.

2. Scope of Services

2.1 The Services may include:

• AI-powered conversational experiences;
• Educational and entertainment audio content;
• Interactive games and stories;
• Parent applications such as AI Help Desk;
• Physical products and accessories;
• Software updates and cloud-based services;
• Child learning and developmental insights;
• Third-party integrations;
• Voice-based interactions;
• Personalized recommendations.

2.2 Features, functionality, availability, and content may vary based on region, subscription tier (if any), device compatibility, internet connectivity, language support, or age settings.

2.3 The Company may modify, suspend, discontinue, or update any aspect of the Services at any time without liability.

3. Child Safety and Supervision

3.1 MyWonder is designed to support child learning, play, and development. However, the Services are not a substitute for parental supervision, professional education, childcare, therapy, counseling, or medical advice.

3.2 Parents and guardians remain fully responsible for:

• Supervising children while using the Services;
• Determining age appropriateness;
• Monitoring screen time and usage habits;
• Reviewing generated responses and recommendations;
• Ensuring safe physical play.

3.3 The Company does not guarantee:

• Specific educational outcomes;
• Developmental improvements;
• Behavioral changes;
• Medical, emotional, or psychological benefits.

3.4 Users must immediately discontinue use if a child experiences discomfort, distress, confusion, anxiety, or unsafe behavior.

3.5 Certain content may be AI-generated or dynamically adapted based on interaction patterns.

4. Account Registration and Security

4.1 Certain Services require account creation.

4.2 Users agree to:

• Maintain accurate account information;
• Keep login credentials confidential;
• Restrict unauthorized access;
• Notify the Company immediately of any unauthorized use.

4.3 Users are responsible for all activities conducted through their accounts.

4.4 The Company may suspend or terminate accounts for:

• Violations of these Terms;
• Fraudulent activity;
• Abuse of the Services;
• Misuse affecting children or third parties;
• Security risks.

5. Consent to Collection and Use of Data

5.1 By using the Services, you consent to the collection, processing, storage, transfer, and use of information as described in the Privacy Policy.

5.2 Data collected may include:

• Parent profile information;
• Child profile information;
• Voice interactions;
• Usage analytics;
• Device information;
• App activity;
• Preferences and interests;
• Educational interactions;
• Feedback and support communications.

5.3 The Company may use data for:

• Personalization;
• Product improvement;
• AI model refinement;
• Safety monitoring;
• Content recommendations;
• Customer support;
• Research and analytics;
• Legal compliance.

5.4 Where applicable, the Company will seek parental consent before collecting personal information from children.

5.5 The Company may anonymize or aggregate data for analytics, benchmarking, product development, and business operations.

5.6 Users acknowledge that voice-based interactions may be processed using cloud-based technologies and third-party infrastructure providers.

5.7 The Company does not guarantee that voice recognition, personalization, or AI interpretation will always be accurate.

6. AI-Generated Content and Interactions

6.1 Certain outputs, recommendations, stories, games, or conversations may be generated using artificial intelligence systems.

6.2 AI-generated content may occasionally:

• Produce inaccurate responses;
• Misinterpret user inputs;
• Generate incomplete information;
• Create unintended outputs.

6.3 Users acknowledge that AI systems are probabilistic technologies and may not always behave predictably.

6.4 The Company may review interactions to improve safety, moderation, personalization, and quality assurance.

6.5 Users agree not to rely on AI-generated outputs for:

• Medical advice;
• Mental health advice;
• Emergency assistance;
• Legal advice;
• Financial decisions.

7. Hardware Products and Device Usage

7.1 Physical devices, pods, cards, accessories, chargers, and related hardware (“Products”) must be used only in accordance with the provided instructions.

7.2 Users agree:

• Not to tamper with the Products;
• Not to reverse engineer hardware or firmware;
• Not to modify safety features;
• To use only approved accessories and charging systems.

7.3 The Company is not liable for damage caused by:

• Improper handling;
• Unauthorized modifications;
• Exposure to liquids or extreme conditions;
• Third-party accessories;
• Misuse by children.

7.4 Certain Products may require internet connectivity, app pairing, software updates, subscriptions or other pre-payments to function fully.

7.5 Hardware appearance, colors, packaging, and accessories may vary.

8. Software Updates and Remote Management

8.1 The Company may deploy updates, patches, firmware upgrades, security fixes, or feature enhancements automatically.

8.2 Users consent to remote updates necessary for:

• Security;
• Safety;
• Functionality;
• Regulatory compliance;
• Product performance.

8.3 Some updates may change features, functionality, user interface, or content availability.

9. Pre-paid, Subscription, Billing, and Payments

9.1 Certain Services may require pre-payment, subscription plans, or recurring billing.

9.2 By making a payment, users authorize the Company or its payment processors to charge applicable fees.

9.3 Subscription terms may include:

• Monthly or annual billing;
• Auto-renewal;
• Trial periods;
• Promotional pricing.

9.4 Users may cancel subscriptions in accordance with applicable cancellation policies.

9.5 Fees are generally non-refundable except where required by law.

9.6 The Company may change pricing upon prior notice.

9.7 Taxes, duties, shipping charges, and transaction fees may apply.

10. Shipping, Delivery, and Returns

10.1 Delivery timelines are estimates only.

10.2 The Company is not liable for delays caused by:

• Logistics providers;
• Customs authorities;
• Force majeure events;
• Weather disruptions;
• Supply chain constraints.

10.3 Risk of loss transfers upon delivery.

10.4 Return eligibility, replacement policies, and warranty claims are governed by the applicable return policy.

10.5 Products returned in damaged or incomplete condition may be rejected.

11. Intellectual Property Rights

11.1 All rights, title, and interest in the Services are owned by the Company or its licensors.

11.2 This includes:

• Characters;
• Audio content;
• Stories;
• Artwork;
• Designs;
• Voice interactions;
• Software;
• AI systems;
• Branding;
• Trademarks;
• User interfaces;
• Educational frameworks.

11.3 Users receive a limited, non-exclusive, non-transferable, revocable license to use the Services for personal and non-commercial purposes.

11.4 Users may not:

• Copy;
• Reproduce;
• Distribute;
• Reverse engineer;
• Resell;
• Modify;
• Publicly perform;
• Create derivative works;
• Train AI models using the Services or outputs.

11.5 All feedback, suggestions, ideas, and recommendations provided by users may be used by the Company without compensation.

12. User Content and Community Standards

12.1 Users may submit content including:

• Voice inputs;
• Reviews;
• Images;
• Feedback;
• Messages;
• Recordings.

12.2 Users retain ownership of submitted content but grant the Company a worldwide, royalty-free, perpetual license to use, reproduce, modify, adapt, display, distribute, and analyze such content for operating and improving the Services.

12.3 Users agree not to submit content that:

• Violates laws;
• Infringes intellectual property rights;
• Contains harmful or abusive material;
• Includes sexually explicit content;
• Promotes violence or discrimination;
• Harms children;
• Contains malware or malicious code.

12.4 The Company may remove or moderate content at its discretion.

13. Third-Party Services and Integrations

13.1 The Services may integrate with third-party platforms, tools, cloud providers, analytics systems, payment processors, app stores, or content partners.

13.2 The Company is not responsible for:

• Third-party services;
• External websites;
• Third-party policies;
• Third-party outages;
• Third-party content accuracy.

13.3 Use of third-party services may be subject to separate terms and privacy policies.

13.4 Users acknowledge that app marketplace providers including Apple App Store and Google Play may impose additional conditions.

14. Educational and Informational Disclaimer

14.1 The Services are intended for informational, entertainment, and educational purposes only.

14.2 The Company does not represent that the Services:

• Meet school curriculum standards;
• Replace formal education;
• Guarantee learning outcomes;
• Address special educational needs.

14.3 Any developmental insights or learning analytics are estimates and should not be interpreted as professional assessments.

15. Health and Safety Disclaimer

15.1 The Services are not medical devices.

15.2 The Company does not provide:

• Medical advice;
• Psychological advice;
• Speech therapy;
• Behavioral diagnosis;
• Mental health treatment.

15.3 Users should seek qualified professionals for health-related concerns.

15.4 Parents should ensure children use Products safely and appropriately.

16. Acceptable Use Restrictions

Users agree not to:

• Use the Services unlawfully;
• Interfere with system operations;
• Attempt unauthorized access;
• Circumvent safety systems;
• Use automated scraping tools;
• Use the Services to train competing models;
• Misrepresent identity;
• Exploit vulnerabilities;
• Harass or abuse others;
• Generate harmful content involving children;
• Attempt to bypass, disable, manipulate, or circumvent safety systems, moderation systems, parental controls, content filters, or security protections;
• Attempt to prompt, induce, manipulate, or “jailbreak” AI systems into generating prohibited, unsafe, unlawful, harmful, confidential, or inappropriate outputs;
• Use adversarial prompts, automated scripts, malicious testing methods, or exploit techniques against the Services;
• Attempt to extract system prompts, proprietary models, confidential logic, hidden instructions, training methodologies, safety architectures, datasets, or internal operational details;
• Probe, scan, test, or exploit vulnerabilities in systems, APIs, firmware, infrastructure, cloud services, or connected devices without written authorization;
• Interfere with service integrity, uptime, moderation systems, analytics systems, or infrastructure operations;
• Introduce malware, bots, viruses, denial-of-service attacks, scraping systems, automated abuse systems, or harmful code;
• Use the Services to harass, threaten, defame, extort, impersonate, or harm the Company, its employees, licensors, partners, vendors, users, or children;
• Use the Services for unlawful surveillance, data harvesting, unauthorized profiling, or competitive intelligence;
• Use the Services to develop competing products, AI systems, datasets, or models;
• Encourage, coordinate, publish, or distribute methods intended to exploit or misuse the Services.

16.1 The Company reserves the right to:

• Monitor suspicious activity;
• Investigate misuse;
• Suspend or terminate accounts;
• Restrict device access;
• Block IP addresses or devices;
• Preserve logs and evidence;
• Cooperate with law enforcement and regulatory authorities.

16.2 Users acknowledge that intentional misuse, attempted exploitation, or attacks against the Services may result in:

• Immediate termination of access;
• Legal claims for damages;
• Injunctive relief;
• Criminal or civil liability under applicable law.

16.3 Security testing, research, or vulnerability disclosure activities may only be conducted with prior written authorization from the Company.

17. Beta Features and Experimental Services

17.1 The Company may offer beta or experimental features.

17.2 Beta features are provided “as is” without guarantees of reliability or availability.

17.3 Beta features may contain bugs, interruptions, inaccuracies, or incomplete functionality.

17.4 The Company may discontinue beta features at any time.

18. Warranty Disclaimer

18.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

18.2 THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• ACCURACY;
• RELIABILITY;
• AVAILABILITY.

18.3 THE COMPANY DOES NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED;
• CONTENT WILL ALWAYS BE APPROPRIATE;
• ERRORS WILL BE CORRECTED;
• SYSTEMS WILL BE SECURE;
• OUTPUTS WILL BE ACCURATE;
• SERVICES WILL MEET USER EXPECTATIONS.

19. Limitation of Liability

19.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES;
• INCIDENTAL DAMAGES;
• CONSEQUENTIAL DAMAGES;
• SPECIAL DAMAGES;
• LOSS OF DATA;
• LOSS OF PROFITS;
• LOSS OF GOODWILL;
• CHILD BEHAVIORAL OUTCOMES;
• INTERRUPTION OF SERVICES.

19.2 THE COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY THE USER FOR THE RELEVANT SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

19.3 SOME JURISDICTIONS MAY NOT ALLOW CERTAIN LIMITATIONS.

20. Indemnification

20.1 Users agree to defend, indemnify, and hold harmless the Company and its affiliates, directors, employees, licensors, partners, and service providers from claims arising out of:

• Violation of these Terms;
• Misuse of the Services;
• User content;
• Violation of laws;
• Infringement of third-party rights;
• Harm caused through unauthorized usage.

20.2 Users acknowledge that certain content, technology, audio assets, and infrastructure may be licensed from third-party providers.

20.3 The Company will use commercially reasonable efforts to ensure appropriate licensing of third-party materials. However, users acknowledge that third-party services and components may be governed by separate terms.

20.4 To the extent required under agreements with licensors, platform providers, publishers, cloud providers, AI infrastructure partners, or content owners, users agree to comply with all applicable usage restrictions communicated through the Services.

21. Privacy and Child Protection Compliance

21.1 The Company is committed to child safety and responsible AI practices.

21.2 Parents may request access, correction, or deletion of certain personal information, subject to applicable law.

21.3 The Company may retain information where necessary for:

• Legal compliance;
• Security;
• Fraud prevention;
• Dispute resolution;
• Product integrity.

21.4 Users acknowledge that internet transmission and cloud storage cannot be guaranteed to be completely secure.

22. Consent for Communications

22.1 Users consent to receive:

• Service notifications;
• Product updates;
• Safety alerts;
• Transactional communications;
• Customer support messages;
• Marketing communications where permitted.

22.2 Users may opt out of marketing communications subject to applicable law.

23. Recording and Monitoring

23.1 Users acknowledge that certain interactions may be recorded, processed, analyzed, or monitored for:

• Personalization;
• Safety;
• Moderation;
• Customer support;
• Product improvement;
• AI training;
• Quality assurance.

23.2 The Company may use automated systems and human reviewers for moderation and safety purposes.

23.3 The Company may remove, block, or restrict interactions that violate policies or create safety concerns.

24. Termination and Suspension

24.1 The Company may suspend or terminate access immediately for:

• Violation of these Terms;
• Child safety concerns;
• Fraudulent activity;
• Security risks;
• Legal requirements.

24.2 Upon termination:

• Access rights immediately cease;
• Certain data may be retained as required by law;
• Licenses granted to users terminate.

25. Service Continuity and Company Shutdown

25.1 The Company may discontinue, wind down, restructure, sell, transfer, or shut down the Services, business operations, products, or specific offerings at any time.

25.2 In the event of a shutdown, discontinuation, insolvency, acquisition, liquidation, or cessation of operations:

• Access to the Services may be suspended or permanently terminated;
• Cloud-based features may stop functioning;
• AI interactions and personalization systems may become unavailable;
• Certain Products may lose partial or complete functionality;
• User data may become inaccessible after a reasonable transition period.
• 25.3 The Company will use commercially reasonable efforts to provide advance notice where feasible.

25.4 The Company does not guarantee continued availability of:

• Servers;
• Cloud infrastructure;
• AI systems;
• Software updates;
• Content libraries;
• Companion applications;
• Connectivity services.

25.5 Users acknowledge that certain features depend on third-party providers, cloud systems, licensing arrangements, and infrastructure partners that may also discontinue support.

25.6 To the maximum extent permitted by law:

• The Company shall not be liable for loss of access resulting from shutdown or discontinuation;
• No refunds shall be owed for unused portions of free services or discontinued promotional offerings;
• Subscription refunds, if any, shall be limited to prepaid unused periods as required by applicable law.

25.7 The Company may delete or anonymize user data following shutdown, subject to legal obligations and retention requirements.

25.8 In the event of a merger, acquisition, or transfer of assets, user accounts, data, and agreements may be transferred to a successor entity subject to applicable law.

26. Force Majeure

The Company shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters;
• Internet outages;
• Pandemics;
• Government actions;
• Labor disputes;
• Power failures;
• Supply chain disruptions;
• Cyberattacks.

27. Governing Law and Dispute Resolution

26.1 These Terms shall be governed by the laws of India.

26.2 Courts located in Bengaluru, India shall have exclusive jurisdiction.

26.3 The Company may elect arbitration for dispute resolution.

26.4 Users agree to attempt good-faith resolution before initiating formal proceedings.

28. Changes to Terms

27.1 The Company may update these Terms periodically.

27.2 Updated Terms become effective upon posting.

27.3 Continued use of the Services constitutes acceptance of revised Terms.

29. Entire Agreement

These Terms, together with the Privacy Policy, Return Policy, Subscription Terms, Community Guidelines, and any supplemental policies, constitute the entire agreement between the parties.

30. Severability

If any provision is held unenforceable, the remaining provisions shall remain in effect.

31. Waiver

Failure to enforce any provision shall not constitute a waiver.

32. Contact Information

For questions, complaints, or legal notices, contact:

MyWonder Technologies Private Limited
Email: Support@mywonder.in , Phone: +91 90351 62425

33. Explicit User Consent

By clicking “I Agree”, creating an account, activating a Product, installing the app, accessing the website, or continuing to use the Services, you:

• Confirm that you have read and understood these Terms;
• Consent to the collection and processing of data as described;
• Authorize your child’s participation where applicable;
• Accept the use of AI-generated interactions;
• Acknowledge the limitations and disclaimers described herein;
• Agree to be legally bound by these Terms.

34. Additional App Store Terms

33.1 Apple App Store

If the Services are accessed through Apple’s App Store:

• Apple is not responsible for the Services or their content;
• Apple has no obligation to provide maintenance or support;
• Users must comply with applicable App Store terms.

33.2 Google Play

If the Services are accessed through Google Play:

• Google Play is not responsible for the Services or their content;
• Users must comply with Google Play policies and terms;
• Google is not responsible for support or warranty obligations.

35. Marketplace and Retail Purchases

34.1 Products purchased through marketplaces or retail partners may be subject to additional policies imposed by such platforms.

34.2 Warranty handling, refunds, and returns may vary depending on the purchase channel.

36. Consent for Personalized Experiences

35.1 Users acknowledge that personalization features may adapt based on:

• Child age;
• Learning preferences;
• Interaction history;
• Engagement patterns;
• Parent inputs.
• 35.2 Personalization systems may evolve over time and may not always behave consistently.

37. Content Licensing and Partner Rights

36.1 Certain stories, characters, music, educational modules, voices, or experiences may be licensed from publishers, creators, studios, licensors, or other partners.

36.2 Users receive only a limited personal-use license and acquire no ownership rights in licensed content.

36.3 Users may not extract, redistribute, reproduce, or commercially exploit licensed content.

36.4 The Company may remove or replace licensed content if partner agreements expire or terminate.

38. Responsible AI and Safety Measures

37.1 The Company may implement:

• Content moderation systems;
• Safety filters;
• Usage monitoring;
• Age-appropriate controls;
• Human review mechanisms.

37.2 No automated system is perfect, and inappropriate or unintended outputs may occasionally occur.

37.3 Parents are encouraged to supervise interactions and report concerns promptly.

39. Consent to Product Analytics

38.1 Users consent to collection of analytics related to:

• Device usage;
• Engagement patterns;
• Feature utilization;
• Performance diagnostics;
• Crash reporting.

38.2 Such analytics may be used to improve reliability, personalization, learning systems, and user experience.

40. Export Controls and Compliance

Users agree not to use or export the Services in violation of applicable export control or sanctions laws.

41. Survival

The following sections survive termination:

• Intellectual Property;
• Limitation of Liability;
• Indemnification;
• Governing Law;
• Dispute Resolution;
• Data Retention;
• Any provisions intended to survive by their nature.